Everything you might want to know.

Honest answers about the jade, the photos, sizing, and how we ship and stand behind every piece.

Last updated: May 15, 2026

About the jade

What is Type A jadeite?

Type A refers to natural, untreated jadeite — jade that has only been cut, carved, and polished, with no chemical bleaching, polymer impregnation, or dye. It is the only grade considered investment-quality jadeite in the trade.

For reference: Type B has been acid-bleached and resin-impregnated to improve transparency. Type C has been dyed. Type B+C is both. Molly Gemstone only sells Type A.

Where does your jade come from?

We source directly from trusted family-owned suppliers in two regions:

• Burma (Myanmar) — the historical home of jadeite, known for warm greens, lavender, and traditional carvings.
• Guatemala — known for cool blue and teal "blue-water" jade, often paired with modern silver settings.

Each piece is personally inspected before listing.

Do jade pieces contain natural textures or inclusions?

Yes — and this is a sign of authenticity. Natural jadeite often shows faint internal textures, fine surface lines, soft tonal variation, or tiny natural inclusions. These are part of the stone's character, formed over millions of years.

Mass-produced "perfect" jade with completely glassy uniformity is usually a sign of polymer treatment (Type B). Honest natural jade has personality.

How can I tell the difference between Burmese and Guatemalan jade?

Burmese jade tends toward warm greens, apple greens, lavender, and the classic "imperial green." Guatemalan jade leans cool — ocean blue, teal blue, icy blue. The origin is always stated in the listing title and description.

Photos & certificates

Are your photos filtered or colour-enhanced?

No. All listing photos are shot in natural daylight with no filters, no AI retouching, and no colour enhancement. What you see is what you receive.

Jade can shift slightly under different lighting — warmer indoors, cooler outdoors — which is normal for any translucent stone. We try to show multiple angles and lighting conditions in each listing.

Does my piece come with a certificate?

Independent gemological certificates are available on request for most pieces priced $200 USD and above. If you would like one issued with your purchase, please message us before or shortly after ordering and we will arrange it through a recognised lab.

Smaller pieces and bead bracelets often don't carry individual certificates because lab fees would significantly exceed the item value — but every piece is hand-inspected by us and backed by our authenticity guarantee.

What is your authenticity guarantee?

If our Type A claim is ever proven false by a certified gemological lab, we offer a full refund plus return shipping cost — no questions asked.

Sizing & fit

How do I measure my wrist for a bracelet?

Wrap a soft tape measure (or a strip of paper) snugly around the narrowest part of your wrist, just above the wrist bone. That measurement is your wrist circumference.

• Beaded bracelet: add 1.5–2.5 cm (0.6–1 in) to your wrist measurement for comfortable everyday wear. Add more for a looser drape.
• Cabochon / link bracelet with chain: most chains are adjustable; the listing will specify the range.

Each listing notes the bracelet's total length and bead size. If you are unsure, message us your wrist measurement and we will recommend the best fit.

How do I measure for a bangle?

Bangle sizing is the most important measurement on our site — jade bangles do not stretch.

To find your bangle size:

• Bring your thumb across your palm so it touches the base of your pinky finger (as if slipping on a bangle).
• Measure the widest part of your folded hand — this is your hand circumference.
• For a snug, secure fit, choose a bangle whose inner diameter is close to your hand circumference divided by π (≈ 3.14). Or simply add 0–2 mm to your largest knuckle width.

How do I find my ring size?

Most of our silver-set jade rings use an adjustable shank that fits a range of sizes — the listing will specify the range (typically US 6–9). Solid jade band rings are fixed-size; please confirm your size with a ring sizer or jeweller before ordering.

Shipping & processing

Where do you ship from?

Orders ship from Vancouver, Canada or from our USA fulfilment location, depending on inventory. We ship worldwide.

How long does processing take?

1–3 business days. Each piece is hand-inspected, photographed, and packaged personally before dispatch.

How long does delivery take?

• North America: 5–7 business days after dispatch.
• International: 7–14 business days (excluding customs processing).

Are there customs duties or import taxes?

International orders may be subject to customs duties or import taxes in the destination country. These fees are the buyer's responsibility and are not collected by Molly Gemstone.

Is my order insured?

All orders ship with tracking. Insurance is included on orders above $200 USD. Higher-value pieces require signature on delivery.

Returns

What is your return policy?

Because each piece is one-of-a-kind, please read item descriptions and check sizing carefully before placing an order. We are always happy to answer questions or send additional photos.

Full return policy details (which categories qualify, conditions, and timelines) live on the policies page.

Can I return earrings?

Due to hygiene considerations, earrings are not eligible for return or refund. Please reach out before purchase if you have any questions about size, fit, or appearance.

Can I return a ring or bangle?

Adjustable silver- or gold-set rings may be returned within 48 hours of delivery if unworn and in original condition; buyer is responsible for return shipping. Solid jade band rings are final sale due to the delicate nature of full jade bands.

Bangles may be returned within 48 hours of delivery if unworn and in original condition. Please contact us first to arrange the return — do not ship anything back without confirmation. Buyer is responsible for fully insured return shipping. Because jade bangles cannot be resized, please confirm measurements carefully before purchase. See our policies page for full details.

Still have a question?

Email nicole@mollygemstone.com or message us on Etsy — we usually reply within a few hours during Vancouver business hours.